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Clinical Case Registration

We’ll need your and your pet’s details to register with our clinics. This should not take longer than 2 minutes to complete.

As soon as you’ve registered we get straight to work so that your pet can get the treatment they need as quickly as possible.

In order to register you with us the Veterinary Surgeons Act requires us to arrange a referral for your pet. This means the Vet must ‘prescribe’ Veterinary Physiotherapy. Don’t worry though – we take care of everything immediately after you have registered and will arrange for your vet to issue this prescription to us.

In the meantime you’ll receive access to our online portal (please check your emails) and you can provisionally book a consultation. Otherwise, don’t worry, as soon as your paperwork is back we’ll contact you to book a consultation. 

Once we have your pet’s referral paperwork treatment can commence.

Unless your pet is under the care of another Veterinary Neuromuscular Therapist (such as at a Veterinary Hospital) we start all new clinical cases with a detailed top-to-tail clinical assessment. If your pet is under the care of another specialist referring for Hydrotherapy only please let us know in this form.

Our consultation process allows us to provide you with an absolutely bespoke treatment plan for your pet, give you exercises and home care advice for your pet and answer any questions you have about the ongoing care of your dog. Every single pet is different and this is a critical step to ensuring that the care we provide delivers results – you are more than a number to us – we care about outcomes.

Section A | Personal Details
Section B | Animal Details
Section C | Veterinary Information
Section D | Background Information

If you’d like to complete this form in your own time you can download this form and take this directly to your vet for completion and return.

We've got this!

Great news, we’ve got your registration form.

What happens now?

Our team will review your registration and speak to your vets to arrange any paperwork if required. Once we’ve got everything together we’ll send you an email to book an appointment and follow up with a call. Expect to hear from us in no more than 10 days time (usually much sooner).

Ready to book an appointment now?

We have sent you an email with login details for your new account so that you can provisionally book an appointment online. 

Rehabilitation Products

We've curated a range of rehabilitation products we recommend from our partners at Amazon, Therapevo, and Zoomadog so that you can get them quickly and at the best possible price.

Zoomadog

Our friends at Zoomadog are the UK's No 1 Online Shop for Specialist Dog Health Needs. We've worked with them on training programmes to gain a deep understanding of products and how to properly size and fit mobility aids.

Our Unique Discount Code

'CANINE FITNESS'

Add as a coupon code at checkout

Balance Pad

Cavaletti Poles

Dog Car Ramp

Dog Car Steps

Dog Boots

Flagline Harness

Help Em Up Harness

Lickimats

Massage Book

Non-slip Mats

Pet Remedy

Photizo Vetcare

Raised Feeder

Walkin Wheels

Wobble Cushion

Therapevo Powercure Pro

A large number of our patients benefit from laser treatments. This has previously been the preserve of clinic treatments but thanks to our partnership with Therapevo you can now provide treatment at home.

Our Unique Discount Code

'CANINE FITNESS'

Add as a coupon code at checkout

Supplements

Supplements are an absolute minefield so we've done the research for you and curated a list of products that we recommend.

Antinol®

Antinol® is our number one recommended joint supplement based on the volume of scientific evidence that supports it along with client feedback and our personal use. They also offer a money back guarantee. We've also negotiated an exclusive discount code below for a discount on each purchase.

Our Unique Discount Code

'CANINE FITNESS'

Add as a coupon code at checkout

Riaflex Canine Joint Plus

Riaflex Green Lipped Muscle

Protexin Dasuquin

We may receive commission on sales of these products but this does not affect our choice of recommendation.

Add Policy Number

Making A Claim

We aim to complete insurance requests within 3 to 5 working days. Each insurance policy and insurer are different in the way they work so please contact your insurer directly. Below are commonly used insurer details:

Animal Friends

We have a special Pawtal that we can make claims through. Simply email us the dates you wish to claim for and we'll do the rest.

Direct Line

Download your receipts and clinical history from our portal and submit your claim via the Direct Line customer portal. They will contact us directly.

Insurance Emporium

Typically The Insurance Emporium require paper forms to be completed which are available through their portal. Bring a printed copy with the first side completed to any of our clinics.

ManyPets

Download your receipts and clinical history from our portal and submit your claim via the ManyPets customer portal. They will contact us directly to add additional information.

Pet Plan

Typically Pet Plan require paper forms to be completed. Download this form and bring a printed copy with the first side completed to any of our clinics.

Tesco (RSA Group)

Typically Tesco require paper forms to be completed. Download this form and bring a printed copy with the first side completed to any of our clinics.

Waggle

Download your receipts and clinical history from our portal and submit your claim via the Waggle customer portal. They will contact us directly to add additional information.

Update Your Pet's File

Account Settings

Reach out. We're here for you!